Frequently Asked Questions

At Columbus Butane Co., we take pride in our commitment to excellence and customer satisfaction. Our team consists of experienced and knowledgeable professionals who prioritize safety, reliability, and personalized service. We offer a wide range of propane gas products and services, including residential, commercial, and industrial delivery, tank installation and maintenance, and 24/7 emergency support. Our dedication to quality, competitive pricing, and exceptional customer care sets us apart as a trusted and reliable partner for all your propane gas needs.

Switching propane providers to Columbus Butane Co. is a straightforward process. First, you will need to contact us either by phone or through our website to notify us of your intent to switch. Our friendly customer service team will then guide you through the necessary steps to set up a new account with us. This will involve providing your account information, scheduling a tank switch if needed, and discussing any specific delivery or payment preferences you may have. We will work closely with you to ensure a seamless transition and to answer any questions you may have. Thank you for considering Columbus Butane Co. as your new propane provider, and we look forward to serving you!

When determining the size of the propane tank you need for your house, there are a few factors to consider. The size of your home, the number of appliances using propane, and your average propane usage will all play a role in determining the appropriate tank size. For a smaller home with fewer propane appliances, a 250-gallon tank may be sufficient. However, for larger homes with multiple appliances, a 500-gallon or even 1000-gallon tank may be necessary to ensure an adequate supply of propane. It's best to consult with a professional from Columbus Butane Co. who can assess your specific needs and recommend the most suitable tank size to meet your household's propane requirements. Our team is dedicated to providing personalized service and ensuring that you have the right equipment to meet your energy needs.

We carrier a wide variety of tanks sizes. Currently in stock we have 250-, 500- and 1000-gallon aboveground tanks and underground tanks.

If you run out of gas or need to turn off your gas supply, it's important to first ensure the safety of yourself and those around you. If you suspect a gas leak, evacuate the area immediately and contact emergency services. Once the area is safe, you can contact Columbus Butane Co. for assistance. We can arrange for a prompt refill or service visit to address any issues with your gas supply. In the meantime, do not operate any electrical switches, appliances, or smoke in the vicinity of the suspected gas leak. Taking these precautionary measures can help ensure the safety and well-being of everyone involved.

To read your propane tank gauge, look for the gauge located on the top of the tank. The gauge will typically have a dial or a needle that shows the percentage of propane remaining in the tank. Keep in mind that a standard residential or commercial propane tank is considered full when it reads 80% on the gauge. If the gauge reads below 20-30%, it's a good time to schedule a refill with Columbus Butane Co. to ensure you don't run out of propane. It's important to regularly check the gauge, especially during periods of high usage, to avoid any interruptions in your propane supply. If you have any concerns about reading your propane tank gauge or need assistance with scheduling a refill, don't hesitate to reach out to our customer service team for support.

In Texas, propane is regulated by the Railroad Commission of Texas (RRC) under the LP Gas Safety Rules, NFPA 58 and NFPA 54.